Do you need help paying for your telephone or broadband service?

Through cooperation with the Public Service Commission, WK&T offers the Lifeline program to help eligible customers with the cost of their bill.

You are eligible to enroll in the Lifeline program if you participate in one of the following:

• Medicaid
• Supplemental Nutrition Assistance Program (SNAP)
• Federal Public Housing Assistance (FPHA)
• Supplemental Security Income (SSI)
• Veterans Pension or Survivor Pension

OR have a household income at or below 135% of the federal poverty guidelines (annual income before tax) AND you have paid or made payment arrangements for any outstanding balance for telephone services provided to you or any member of your household at your current address.  Please visit the Universal Service Administration website for more information.

Lifeline support (voice):  $5.25
KY residents only, additional lifeline support (voice):  $3.50
Lifeline support (broadband): $9.25
Latest changes effective December 1, 2020

Call WK&T’s Customer Service Department to enroll or to ask more questions concerning Lifeline.  1-877-954-8748

*To register for Lifeline support, go to the National Verifier database and check your eligibility status.

NOTE: According to FCC regulations, only one Lifeline program benefit is allowed per household. Falsifying information in order to receive Lifeline benefits will result in loss of benefit and possible criminal penalties.

Please click HERE for a diagram and information explaining your bill. Additional information on bill terms are below.

• Subscriber Line Charge is to recover the amount telecommunications providers must contribute to the Federal Universal Service Fund, which helps keep phone rates affordable for all Americans.  This fee is applied to each access line that is provided exchange service.
• KY Telecommunications Relay Service/TDD is a Public Service Commission mandated charge to subsidize telephone service for hearing impaired individuals.
• Line Access Charge is the tariffed monthly telephone service rate.
• Unregulated Charges are charges for services not directly relating to phone service such as wiring maintenance plan, rental of phones, and E911 charges.
• Long Distance Service is the charges for your long distance telephone calls.
• Federal Universal Service Charge is to recover the amount telecommunications providers must contribute to the Federal Universal Service Fund, which helps keep local phone rates affordable for all Americans.
• Kentucky Lifeline Support assists eligible low-income consumers on their monthly local telephone bill. (KUSF).
• A Late Fee is added to your phone bill after 30 days with no payment.
• Access Recovery Charge – On July 1, 2012, WK&T customers began seeing the Access Recovery Charge added to their phone bill. The Access Recover Charge or “ARC” is a gradual, measured, monthly charge adopted by the Federal Communications Commission (FCC).  This multi-year transition fee is just one part of the Inter Carrier Compensation (ICC) Reform.  The Access Recovery Charge is designed to recover increased network costs for access circuits used to provide service to customers.  Overall, the ICC Reform is to facilitate a continued investment in broadband infrastructure. The ARC fee cannot be charged to Lifeline customers.

New ARC fees as of July 1, 2016:
Residential Line Accounts ….. $2.50 per month ARC fee
Single-line Business Accounts ….. $2.50 per month ARC fee
Multi-line Business Accounts ….. $3.00 per month ARC fee

Though the FCC Reform will impact WK&T and our customers, we strive to give you the best products, services, and price.  If you would like more information about the reform, please visit www.fcc.gov.  You may also call the WK&T customer service department at 1-877-954-8748.