WK&T is an equal opportunity provider and employer.  If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online here, or at any USDA office, or call 1-866-632-9992 to request the form.  You may also write a letter containing all of the information requested in the form.  Send your completed complaint form or letter to us at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.

By installing and/or using the WK&T TV app, you agree to the terms of this WK&T TV Privacy Policy, as outlined below (this “Policy”). If you do not agree to this Policy, do not install, or use the WK&T TV app. This Policy describes the kinds of information that may be collected through the WK&T TV app and what WK&T might do with that information.

WK&T Communications (“WK&T” or “Company”) is committed to protecting its customers privacy. Review this privacy policy to better understand WK&T’s views and practices and how they pertain to customers of WK&T’s TV app.

What types of information does WK&T collect?

To use the WK&T TV app, you must be a subscriber to a television service being delivered by WK&T which is using Minerva’s streaming platform. The WK&T TV app collects the following types of information:

(a)     In order to activate & use the WK&T TV app, you must provide your username and password that identifies you as a subscriber to WK&T TV.

(b)     When using the WK&T TV app, it will be able to identify how you are using the services provided by the app, including what programming you are watching, what programs have been scheduled, what programs have been recorded through a nDVR (Network Digital Video Recorder) service, search usage, and program bookmarks (where you started or stopped watching a particular program). The WK&T TV app also captures information about the type of device on which the app is installed.

How the Information is Used

None of the information collected through the WK&T TV app is provided to Minerva or otherwise tracked or maintained by Minerva.

All the information collected through the WK&T TV app is provided to WK&T which is providing the television service you are accessing through the WK&T TV app. WK&T uses the information to confirm that you are a current subscriber to our WK&T TV video services.

How do we collect information from you?

WK&T does not collect personal information on this site without your knowledge and active participation.

WK&T may periodically send you e-mails or other company information. WK&T will not send you e-mails if you have previously requested us not to do so and/or have not registered to receive them.

How is your personal information used?

WK&T uses your information in connection with delivering its products and services to you. WK&T uses the information supplied to personalize portions of the service. Some of these personalized services are made available directly by WK&T, while others may be offered by its content partners.

WK&T uses the personal information it collects to provide you with information or samples that you have requested. In addition, we use the non-personal information we collect to provide you with a better experience in the future. WK&T does not rent, sell, or trade your private information to any non-affiliated third party.

Who is collecting your information?

While you are on the WK&T site, the Company may collect non-personal and e-mail information. WK&T is not responsible for the third-party services. WK&T urges you to carefully review the privacy policies posted on third party services sites. WK&T cannot guarantee the accuracy of the information found on these sites. Please be aware that WK&T does not control, nor are we responsible for, the privacy policies of third parties or their company websites. This Privacy Statement applies only to WK&T and the information we collect.

With whom do we share your information?

As described above, some of your information may be shared with third parties because of your navigation to the third-party services. In addition, and with your prior authorization, we may, in the future, need to share certain personal or non-personal information with our affiliated companies with whom we have established business relationships. WK&T will never willfully disclose individually identifiable information about its customers to a third party without first receiving that customer’s permission unless WK&T believes in good faith that the law requires it, or to protect the rights or property of WK&T.

How does WK&T protect your personal information?

WK&T takes reasonable precautions to protect your personal information against unauthorized access by storing the information on a secure server, which is accessible only by authorized personnel.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure and we will not be held liable should a third-party illegally obtain your personal information. While we have made significant efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

WK&T takes special care to protect the safety and privacy of young people using its services. The WK&T site does not knowingly collect information about minors and most of its site is not specifically directed to minors. WK&T believes that minors should get their parents’ consent before giving out any personal information. WK&T encourages parents and legal guardians to participate in their child’s experience online. Minors should always ask a parent for permission before sending personal information to WK&T, or to anyone on the Internet.

How do you provide consent?

By using our WK&T TV app, you agree with our Privacy Statement and our policies and procedures contained herein regarding the collection and sharing of your information.

How often are changes made to the Privacy Statement and how will you learn of the changes?

WK&T reserves the right to change, modify or update this Privacy Statement at any time without notice. In the event of any modification, we will post the changes in this Privacy Statement so that you will always know what information we are gathering and how we might use that information. However, if such changes are material, we will either announce the change on the home page of the site or take such other action as we deem appropriate under the circumstances. Accordingly, you should periodically visit this page to determine the current Privacy Statement to which you are bound.

Please review the below links.

• https://www.calix.com/pages/pp/commandiq-privacy-policy.html
• https://www.calix.com/pages/privacy-policy.html

Reference – Data Collection:

• https://www.calix.com/my-calix/trust/commandiq-inventory.html
• https://www.calix.com/pages/pp/commandiq-privacy-policy.html#managingyourinformation

WK&T reserves the right to engage in reasonable network management practices to protect its broadband network from harm, compromised capacity, degradation in network performance or service levels, or uses of the Service which may adversely impact access to or the use of the Service by other customers. Some of the reasonable network management practices that WK&T will use may include, but are not limited to, the following: (i) a cap on data usage; (ii) a modification of a customer’s serving facility or service technology, and/or (iii) a modification of or a limitation on a customer’s data throughput speed or data consumption, or in extreme cases, disconnection of broadband services.

Network Practices:  (a) Congestion Management and Application-Specific Behavior:  WK&T does not block, shape, limit, or control individual internet usage.  WK&T adheres to guidelines set forth by Congress and the FCC for network openness and interconnection.  All WK&T consumers are able to access the lawful internet content of their choice under nondiscriminatory provisions.  WK&T has no traffic shaping equipment in place and does not discriminate against nor preclude any legal use of other provider equipment or services.  (b)  Device Attachment Rules.: Any standard computer or internet access device is permitted to the extent it does not cause a degradation of internet traffic within the network or to others.   WK&T reserves the right to set additional standards and rules as warranted.   (c)  Security:  Security measures that would monitor end user real time usage have not been adopted.  It is the responsibility of the end user to monitor their usage and adopt safe practices that they deem necessary to protect any unauthorized access to their personal files and information.  WK&T does employ internal security measures to monitor aggregate internet usage to avoid a degradation of its IP network and performance.

Performance Characteristics: (a) Service Description:   Internet service is a “best provisioned” service, and WK&T has provisioned your service to meet the maximum speeds as advertised.  However, internet usage can be affected by many variables.   Usage experienced may be lower than the maximum speed.  WK&T does not have real time monitoring data.  It is WK&T’s intent to provide network performance at 95% of advertised speeds, 90% of the time.  Individual internet data services are described in additional detail in the “Products” section of this webpage.  (b)  Impact of Specialized Services:  WK&T does not offer any specialized services.

No Resale:  Unless written consent is expressly given by WK&T, neither you nor any user may resell, share, or otherwise distribute the Service or any part of it to any third party.  For example, you cannot use the Service to provide Internet access to others through any type of connection.  You may not host shell accounts over the Internet, provide email, news services, or send a news feed.

Commercial Terms: (a) Pricing:  Individual internet data service pricing, terms, and conditions are described in additional detail in the “Products” section of this webpage.  (b) Privacy Policies:  WK&T does not share any internet usage information with any outside agency, for law enforcement or national security needs; unless requested by court subpoena or other lawful means.  (c) Redress Options:  You may call Customer Service at 1.877.954.8748

This policy is set forth in compliance with the requirements for the Middle Mile Broadband Infrastructure Grant Program. Infrastructure Investment and Jobs Act, 60401(d)(2)(B). This policy is intended for Middle Mile Grant funded projects/facilities, subject to exceptions discussed below.

INTERCONNECTION

It is the policy of West Kentucky & Tennessee Telecommunications Cooperative (WK&T) to provide access to Middle Mile Grant (MMG) funded facilities and service at any technically feasible point along the network (without exceeding current or reasonably anticipated capacity limitations). WK&T shall grant requests from parties seeking physical interconnection for the exchange of traffic or connection to the internet. The rates and terms established by WK&T are reasonable and nondiscriminatory.

For all requesting parties making bona fide requests for interconnection or wholesale services, WK&T will negotiate in good faith for commercially reasonable terms and conditions. Telecommunications carriers and Internet service providers seeking information regarding these services are encouraged to contact WK&T at 877-954-8748 or support@wk.net.

WK&T is further prepared to do the following:

1. Wholesale a direct connection that it has built to the customer (i.e., loop or lateral);
2. Provide transport services to a last mile provider that is serving the customer (e.g., backhaul, internet access).

In accordance with grant requirements, WK&T will make all reasonable efforts to allow all requesting parties to interconnect with WK&T facilities. WK&T commits to offering non-discriminatory interconnection to terrestrial and wireless last mile broadband providers and any other party making a bona fide request.

If a party requests to interconnect with MMG-funded facilities where no point of interconnection currently exists, the requesting party should bear any reasonable cost to improve the facilities to allow for interconnection.

WK&T maintains that all services are provided under reasonable and nondiscriminatory terms. Wholesale services will be provided to customers at WK&T’s standard quality. Provisioning, installation, repair, and maintenance will likewise be provided on the standard terms and conditions made available to all customers.

WK&T will provide collocation by interconnecting parties on a first-come, first-served basis, in any equipment or facilities funded by the Broadband Technology Opportunities Program (BTOP), where and when possible. WK&T will provide, if available: (1) secured spaces separated from the owner’s equipment; (2) 24-hour access; (3) escorted or unescorted access; and (4) AC and/or DC.

WK&T shall make available and publish how to request information regarding network routes, points of interconnection, and other related matters. Similarly, WK&T shall publish the process to make service requests of the type contemplated in this policy. Upon receipt of the request, WK&T must acknowledge within 10 days. Standard rates are to be supplied at the request of interested parties.

Standard terms and conditions of service are to be made publicly available for inspection by interested parties. As required, executed service agreements are to be made available to the grantor.

WK&T shall work with approved service providers to enable carrier-neutral interconnection to WK&T facilities. Interconnection may occur at permissible or technically feasible points along the network including splice points and mid-span, based upon review of each request and provided that such access does not exceed current or anticipated capacity limitations.

Fiber access includes direct connections such as loops or laterals. Services include transport services such as backhaul and Internet access.

NONDISCRIMINATION

It is the policy of WK&T to provide internet services on the following bases:

1. Consumers are entitled to access the lawful Internet content of their choice.
2. Consumers are entitled to run applications and services of their choice, subject to the needs of law enforcement.
3. Consumers are entitled to connect their choice of legal devices that do not harm the network.
4. Consumers are entitled to competition among network providers, application and service providers, and content providers.

In addition to the above, WK&T does not prioritize lawful Internet applications and content over others. WK&T does not manage, throttle, block or otherwise limit the content of communications traffic transiting WK&T’s MMG-funded facilities, except to the extent necessary to maintain reliable service.

WK&T’s network management policies will be publicly available and are applied consistent with the above principles. WK&T’s network management practices do not involve preferential routing of traffic on the basis of content or provider. WK&T utilizes neutral traffic routing and enables connections to other carriers and to the public Internet. WK&T displays its network management policies in a prominent location on its website and will provide notice of changes to these policies.

NETWORK MANAGEMENT POLICY

WK&T uses various tools and industry standard techniques to manage its network and deliver fast, secure, and reliable Internet service. WK&T believes in full transparency and conducts the following as part of its network management practices:

1. Congestion Management. WK&T monitors the connections on its network in the aggregate on a daily basis to determine the rate of utilization. If congestion emerges on the network, WK&T will take the appropriate measures to relieve congestion. WK&T’s network and congestion management practices are ‘application-agnostic,’ based on current network conditions are not implemented on the basis of customers’ online activities, protocols, or applications.
2. Network Security. WK&T promotes the security of its network and patrons by protections from such threats as spam, viruses, firewall issues and phishing schemes. As its normal practice, WK&T does not block any protocols, content, or traffic for purposes of network management except that it may block or limit such traffic as spam, viruses, malware, or denial of service attacks to protect network integrity and the security of customers.

1. Device Attachment Rules & Application Specific Behaviors. Except as may be provided elsewhere herein, WK&T does not currently engage in any application-specific behaviors, nor does it employ device attachment rules for its network. Customers may use any lawful applications or devices on the WK&T network.
2. Monitoring Schedule. WK&T employs a variety of industry-standard tools, applications, and devices to monitor, secure and maintain its network, including one or more of the following:

• Network graphing solutions;
• Software to monitor SNMP network devices;
• Port monitors;
• Electronic alert notifications;
• Diagnostic protocols;
• Spam and virus protection on inbound & outbound email

EXCEPTIONS

Law enforcement and reasonable network management may require disruptions or decline in service from time to time. WK&T reserves the right to employ generally accepted technical measures to provide acceptable service levels to all customers.

The terms in this Policy shall not change the parameters of existing facilities, agreements, or non- MMG funded projects/programs. To the extent non-MMG funded projects/programs become a part of the MMG funded project/program, then this policy shall control, subject to further guidance from the grantor.

BINDING EFFECT

In addition to WK&T, this policy is binding upon any sub-recipients that may be granted funds under the MMG program.

Please click HERE to view our Tariff on the rates, rules and regulations for furnishing telephone service.

West Kentucky Rural Telephone Cooperative Corporation, Inc. (“Cooperative”) complies with U.S. copyright laws and requires all members, customers, and users (collectively, “Subscribers”) to comply with these laws.  You may not use the Cooperative’s network, systems, servers to transmit, upload, download, post, store, or submit any content, images, materials, or data (collectively, “Material”) in any manner that constitutes an infringement of third-party intellectual property rights.

A.  Designated Agent

Pursuant to Title II of the Digital Millennium Copyright Act (“DMCA”), all claims alleging copyright infringement for Material that the copyright owner, or person authorized to act on its behalf, determines to be residing on Cooperative’s system or network should be promptly sent in the form of a written notification to the Cooperative’s Designated Agent:

Autry, Hall & Cook, LLP
Attn: David Cook
3330 Cumberland Blvd SE
Suite 185
Atlanta, Georgia 30339

Email: dmca@ahclaw.com

B.  DMCA Takedown Notices

A written notification of claimed copyright infringement (“DMCA Takedown Notice”) must be provided to the Cooperative’s Designated Agent and must include substantially the following:

1. A physical or electronic signature of the owner of or a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
3. Identification of the Material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the Cooperative to locate the Material.
4. Information reasonably sufficient to permit the Cooperative to contact the complaining party, such as an address, telephone number, and, if available, an email at which the complaining party may be contacted.
5. A statement that the complaining party has a good faith belief that use of the Material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is the owner of or is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Upon receipt of an appropriate DMCA Takedown Notice from the complaining party, as described above, the Cooperative will remove or disable access to the Material that is claimed to be infringing and take reasonable steps to forward the DMCA Takedown Notice to the allegedly infringing Subscriber and notify the Subscriber that the Cooperative has removed or disabled access to the Material.

C.  Repeat Infringers

In accordance with the DMCA and other applicable laws, the Cooperative reserves the right to terminate services provided to any Subscriber who is either found to infringe third party copyright or other intellectual property rights, including repeat infringers, or who the Cooperative, in its sole discretion, believes is infringing these rights.  The Cooperative treats any Subscriber for whom it has received multiple DMCA Takedown Notices from content owners as a repeat infringer.  The Cooperative may terminate a Subscriber’s service at any time with or without notice.

D.  Counter Notifications

A Subscriber may provide a written counter notification (“Counter Notice”) to a DMCA Takedown Notice by providing to the Designated Agent substantially the following:

1. Subscriber’s physical or electronic signature.
2. Identification of the Material that has been removed or to which access has been disabled and the location at which the Material appeared before it was removed or access to it was disabled.
3. A statement under penalty of perjury that the Subscriber has a good faith belief that the Material was removed or disabled as a result of mistake or misidentification of the Material to be removed or disabled.
4. The Subscriber’s name, address, and telephone number, and a statement that the Subscriber consents to the jurisdiction of the Federal District Court for the judicial district in which the address is located, or if the Subscriber’s address is outside of the United States, for any judicial district in which the Cooperative may be found, and that the Subscriber will accept service of process from the person who provided the DMCA Takedown Notice or an agent of such person.

Upon receipt of the appropriate Counter Notice, the Cooperative will provide the person who sent the DMCA Takedown Notice a copy of such Counter Notice and inform such person that the Cooperative shall replace the removed Material or cease disabling access to it in 10 business days.  Thereafter, the Cooperative will replace the removed Material and cease disabling access to it not less than 10 business days but no more than 14 business days, following receipt of the Counter Notice, unless the Cooperative’s Designated Agent first receives notice from the person who provided the DMCA Takedown Notice that such person has filed an action seeking a court order to restrain the Subscriber from engaging in infringing activity relating to the Material on the Cooperative’s system or network.

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Cisco Privacy Data Sheets for Webex Meetings and Webex App. https://trustportal.cisco.com/c/r/ctp/trust-portal.html#/customer_transparency